Octoparse Customer Support: Your Guide to Getting Help

We are dedicated to helping you with all your web scraping needs and ensuring you get the most out of our platform. Whether you are a beginner on a Free plan or a large corporation using our Enterprise features, we have resources to assist you.

Find Answers Fast

Most questions can be answered instantly without waiting for a human reply:

• Ask AI: Click the Widget button at the bottom right of our site or inside our software client to chat with our AI assistant. It can answer questions regarding Octoparse pricing, platform features, the best scrapers for your specific use case, and everything covered in our extensive guides.
• Browse Guides: Our Help Center contains a vast collection of tutorials, guides, and real-world use-case examples to help you navigate the software.

Get in Touch

If you still need a human response after checking our automated resources, you can request to connect to an agent through the AI chat or email us directly at support@octoparse.com.

We can help with:

• Feature Clarification: Detailed explanations of how our features work.
• Task Troubleshoot: Direct help to ensure your scraping tasks work as expected.
• Account Issues: Assistance with account creation, subscriptions, and payments.
• Scraping Suggestions: Evaluating your needs to provide tailored scraping suggestions.

For marketing collaborations, please reach out to karena@octoparse.com.

Join our Community

For those who prefer a more collaborative approach, we invite you to join our Discord community. This is a dedicated space where users can help each other, share custom scraping tips, and troubleshoot together.

Octoparse Support Tiers and Response Times