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Octoparse Customer Support

Tuesday, February 18, 2020

(Updated 2020/2/17)

We will do everything we can to ensure you’re getting the most value out of Octoparse. Once you've contacted us with your concerns, our award-winning Customer Support team is here for you. We will be in touch shortly to understand more about your business and needs.

If you are new to our Customer Support and wondering where to start, please check out this article I wrote for you.


What can we help you with

1. Product support

               Data extraction solutions

               Web scraping enterprise solution

               Need help with Octoparse 7.X

               Software bug



2. Feedback

               We are glad to help and make our product even better for you.

               If you find any missing features, please feel free to contact us.

               We are here to help and welcome any feedback you have.


Customer Support 

Our friendly staff is available online and ready to help you by email or live chat. We don’ t provide support over the phone.


1. Email (support@octoparse.com)


Please email all support inquiries to support@octoparse.com.

Support inquiries are normally answered within 1 business day, but during very busy periods it may take longer. 

We will try our best to provide you with excellent support, but we have a large quantity of support inquires. If we had to help configure all the extraction tasks, we would need to dedicate a full-time employee to just a single customer in some instances, and we simply cannot run a viable business that way. If you want us to help you configure tasks for your data extraction need on an ongoing basis, we will need to charge for the service.

( If you have none or very little web scraping experience, you will not be able to extract data from all websites without assistance. Data extraction is not an easy task on some websites, even for us. Please attach a screenshot, an .otd file ( Octoparse file)or other files that illustrate a problem you have when requesting support. )



2. Online Help: Skype ( Our Skype: Octoparse )

Contact us through Skype if you would like our friendly agents to help you resolve an issue, or you are in urgent need of help.

Got something to say? As long as you' re signed into Skype, you are ready to send a Skype instant message to us. Enter a Skype contact, type your message, and then select "Send".


3. Priority

There are hundreds of emails to be answered by us every business day. 

Customer Support is prioritized for Standard and Professional Editions and we provide limited support for free version customers. But we are also responsive and provide equal assistance both to paying plan users and free plan users.

In case you are looking to learn more about Octoparse, please follow the links below. Thanks in advance for your time.

About Octoparse

A Comparison among Three Editions of Octoparse

Video: Get started with Octoparse 7.X now!


And of course, don’t forget to join us on Twitter, Facebook( our page/ our group ) and YouTube.

Let us know your needs and we’ll be happy to find you a solution.

Get in touch with us!



Octoparse Customer Support Team


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Examples of Businesses Who Use Data Scraping

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