Octoparse Customer Support

When you need advanced technical help for issues that can’t be resolved with our knowledge base, you can always count on our friendly support agents. In case you don’t know where to seek help, this article introduces what our support team can do for you and how you can get in touch with them.

How we can help

Product support

• Data extraction solutions
• Web scraping enterprise solution
• Need help with Octoparse 7/8 use

• Software bugs

Feedback

We are glad to help and make our product even better for you. If you find any missing features, please feel free to contact us at support@octoparse.com. We are open to advice and willing to make improvements.

How to get in touch

Our friendly staff is available online and ready to help you by email or live chat. We haven’t opened any hotline for phone consulting yet.

Send an email

You can email the problem you are facing to support@octoparse.com.

Your email would be replied within 1-2 business days. If our support team are fully occupied with requests, it may take longer, while you will receive notice beforehand. Octoparse users are passionate to learn and we have a large quantity of support inquires. It’s glad to see how Octoparse triggers people’s interests in web scraping, but this also causes difficulties for the support team in timely replying every request.

Information that would help us understand your problem:

• 1. website (the website you want to extract)
• 2. Attributes (the content you choose from the website)
• 3. Extraction Rule (the extraction rule you configured)
• 4. otd file (the Octoparse file)
• 5. Problem Description (Some screenshots may be needed)

Start a live chat

Step 1: Open Octoparse software

Step 2: Click the Chatbot in the lower right corner of our websit

Support priority

There are hundreds of emails to be answered by us every business day. Due to the time constraints, our customer support is prioritized for Standard and Professional subcribers hence we may only provide limited support for free version customers. 

However, we are dedicated to helping both our paid and free users and provide equal assistance for both.