All routes
Something went wrong on our side
This isn’t caused by your request. Select Retry: it usually picks up where it stopped. If you see Retrying didn’t recover it. Support can take a look., contact support.The route you wanted isn’t offered
AI Assistant may leave out a route that can’t handle the site you asked about yet. Pick one of the routes AI Assistant offers, or contact support. The sites each route supports change as we update AI Assistant.Chat and account limits
A run stopped early, or collected fewer rows than expected
On Free and Basic, rows from templates, Browser Use, Cloud Agent, MCP, and the API count toward a monthly limit:- On Free, a run stops at 100 rows. The rows collected so far are kept, and you can export them. To collect more in one run, upgrade your plan.
- When this month’s rows are used up, runs can’t collect more until the 1st of next month. Rows can’t be bought separately: upgrade your plan to keep collecting.
Templates
A template doesn’t run well, or the data isn’t what you expected
See Troubleshoot templates. If that doesn’t help, contact support: we can fix the template or customize it for you.No template covers what you need
Select Request a custom template under the template cards, or build your own task with another route. See If a template doesn’t fit or doesn’t work.Octoparse Desktop is not installed
You selected Open in Desktop, but the app didn’t open. Select Download Octoparse, install it, then select I’ve installed it — try again.Browser Use
AI Assistant can’t reach the Octoparse Extension, or Octoparse Extension required
- Install Octoparse in Chrome if you haven’t already.
- Make sure the extension is turned on in your browser’s extensions page.
- Refresh the AI Assistant page and try again.
You’ve reached your plan’s limit for this month
Browser Use stops collecting when you reach your plan’s limit. Select Upgrade to keep collecting, or wait until your limit resets. See pricing.Sign in to continue, or Blocked by a human check
Sign in, or complete the check, on the tab that just opened, then come back and select Continue. See Sign-ins and human checks.The build didn’t find the data
If Continue doesn’t help after a couple of tries, it stops appearing. Change the request, or pick another way to get the data from the options below the message. For tips, see Describe your data.
Cloud Agent
This run didn’t finish
Cloud Agent didn’t get through this time. In the chat, say where the data sits, or point to a different site, and it will try again. You’ll get an email when the new build is ready.I can’t schedule the scraper
Scheduled runs need Standard or above. On Free and Basic, start each run yourself with Configure input and run, or start a trial if one is offered. See Run it on Octoparse Cloud.Generated, but it couldn’t start running automatically
The scraper was built, but its first run didn’t start. Select Configure input and run, check the inputs, and start the run yourself.Auto-detect
The send button is disabled in Auto-detect
Auto-detect needs exactly one page URL. If you see This mode supports only one page URL, include exactly one link to the page you want collected.Auto-detect didn’t find the data
If Auto-detect can’t find the data on the page, no task preview appears, no task is created, and AI Assistant explains in the chat. See If Auto-detect can’t find the data.Preview generated, cloud save failed
Auto-detect found the data, but the task wasn’t saved to your account. Run Auto-detect on the same URL again.Octoparse Desktop doesn’t open
Open in Octoparse needs Octoparse Desktop. If it isn’t installed, the download page opens. Install it, then select Open in Octoparse again.Still stuck
When a route can’t get the data, AI Assistant also lists other ways to get it below the message, such as setting the task up yourself in Octoparse Desktop.- Contact support if a route keeps failing, or you need a template fixed or customized.
- Want us to collect the data for you? Octoparse Data Service builds and runs the collection and delivers the data on schedule. It’s a paid service.