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Why haven’t I received an activation email?

Wednesday, August 29, 2018

There can be several reasons why you did not receive an activation email.

· There was a typo or error in the email address used for sign up.

· For some reason, you might not have successfully signed up an account.

· The activation email was caught by your spam filter.

· Your email provider might have blocked the automated email message.

 

Here’s what you can do:

· From your user center , click “Resend activation email” and another activation email will be sent to the email address.

· Check your spam or junk mail folder for an email from service@mail.octoparse.com.

· Add service@mail.octoparse.com to your email contacts or approved senders list.

· Try signing up again with the same email address. If the account already exists, you’ll see an error indicating that there is a username for that email address already exists.  Reset your password from the forget password page . The password reset message will be sent to your email. Then log in to your user center and resend activation email.

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