Q: How Can I Get a Refund?
If for any reason you are not satisfied with Octoparse paid versions and would like to cancel your subscription plan, we offer a full refund within 5 days of your purchase, or the beginning of the next billing cycle, you can request a refund by contacting our support team via email@example.com. If you do not tell us within that time, we won’t give any refund.
If you believe that Octoparse has charged you in error, please contact us firstname.lastname@example.org immediately.
When requesting a refund, our support team will review your request and contact you shortly via email for some verification information to process your refund.
2. The facts that you don’t connect to Octoparse, your operating systems does not support Octoparse, or the websites you want to scrape have anti-scraping or anti-bot measures during your subscription period do not entitle you to request a refund or reimbursement of the value of your subscription as the service will be available for your use until your subscription period ends.
3. For more information please click HERE.