Q: How Can I Get a Refund?


A:

 

If for any reason you are not satisfied with Octoparse paid versions and would like to cancel your subscription plan, we offer a full refund within 5 days of your purchase, or the beginning of the next billing cycle, you can request a refund by contacting our support team via support@octoparse.com. If you do not tell us within that time, we won’t give any refund.

If you believe that Octoparse has charged you in error, please contact us support@octoparse.com immediately.

When requesting a refund, our support team will review your request and contact you shortly via email for some verification information to process your refund.

 

Note:

1. All purchases of extraction services(Custom Octoparse Crawler or Data Collection Services) in Octoparse are final and non-refundable.

2. The facts that you don’t connect to Octoparse, your operating systems does not support Octoparse, or the websites you want to scrape have anti-scraping or anti-bot measures during your subscription period do not entitle you to request a refund or reimbursement of the value of your subscription as the service will be available for your use until your subscription period ends.

3. For more information please click HERE.