Q: What should I do if the running interface automatically shut down when extracting data?


A: Please follow the steps below.

  1. Close your antivirus software and retry again for Octoparse may be blocked by the antivirus software.
  2. Your computer memory isn’t enough to run the task. Try to close some background programs or upgrade your computer.
  3. You may choose "Cloud Extraction" to run the task. In this case the task is performed in our cloud platform and it would not occupy any memory in your computer. Thus the running interface will not appear.
Request Pro Trial Contact

Leave us a message

Your name*

Your email*




Attach file
Attach file
Please enter details of your issue and we will get back to you ASAP.